FAQ Performance Annotations

Created by Arjun N, Modified on Sat, 23 May at 2:51 AM by Arjun N

Add annotations to the Performance graph to record events, view performance, and gain insights into performance shifts.

Path: MPC Dashboard > FAQ/Voice > Performance

Step 1: In the ‘FAQ/Voice’ section go to ‘FAQ Performance’ on the left navigation panel.

Step 2: Click on the Annotations dropdown below the graph.

Step 3: Click on ‘Create New Annotation’.

Step 4: Use the dropdown menu to provide the required information. You can also select pre-existing events to describe the annotation.

Step 5: If you want to create a new event, click on ‘Add Event’ from the Event dropdown menu.

Step 6: Fill in the Event Name and Description in the ‘Add New Annotation’ section and click on ‘Save’ to update the annotation

Step 7: Select the ‘Add to predefined list’ if the event occurs periodically. It will be added to the Event dropdown menu.

Step 8: Click on 'Save'.

Step 9: Click on 'Apply' to add the annotation to the widget.

Added annotation.